Privacy Policy Overview
Your privacy matters and is strictly protected here
Introduction to Our Policy
We want you to understand how your information is collected, used, and protected when you interact with our site. This Privacy Policy explains our commitment to securing your data within the requirements of Australian law.
By using this website, you agree to the practices outlined here. Your data will only be used as described and never sold or shared beyond necessary service provision.
Information We Collect
We collect only necessary data, such as information you share via contact forms, analytics, or for service provision. Sensitive data is always managed securely.
Information Provided Directly
- • Name and surname as entered by you
- • Contact details, including email or phone
- • Enquiry details and submitted messages
- • Appointment requests or specific feedback
- • Other relevant communication details
Information Collected Automatically
- • Visitor IP address and region
- • Device or browser type used
- • Site usage patterns and time spent
- • Access times and page views
- • Cookie-related information for site performance
Why We Use This Data
All data is used strictly to provide you with our services, communicate with you, or to maintain site quality. We do not use your data for unrelated purposes.
- • Responding to enquiries and requests
- • Providing personalised consultation responses
- • Maintaining site functionality and security
- • Improving quality and user experience
- • Meeting legal and compliance requirements
- • Internal reporting and analytics
- • Managing necessary communication records
Our Commitment: Protecting your data is our utmost priority, with rigorous controls and strict access protocols in place.
Data Sharing
We do not share your information except as required to deliver services you request or as required by law or compliance needs.
Service Providers
Third-party providers are bound by confidentiality and privacy obligations in line with our standards and the law.
Legal Obligations
We comply with all lawful requests for information as required by Australian authorities.
Anonymous Statistics
Usage data is anonymised for internal purposes and site improvement only.
Your Rights
You have rights to access, correct, or delete your data, and to ask about how it is used. Requests can be made directly through our contact methods.
- • Request a copy of any personal data we hold.
- • Correct inaccurate or incomplete data entries.
- • Request deletion unless retention is required by law.
- • Receive your data in a portable format.
- • Object to processing under certain grounds.
- • Limit how your data is processed or retained.
To exercise your rights or request clarification, please contact us using the details provided on this website.
How We Protect Your Data
All personal information is secured using technical and organisational safeguards to prevent loss, misuse, or unauthorised access.
Technical Measures
- • Encrypted communication during transmission
- • Multi-factor authentication for access
- • Regular vulnerability assessments
- • Secure storage and password protocols
Organisational Safeguards
- • Staff are trained in privacy protocols
- • Access is limited to authorised personnel
- • Policies reviewed regularly for compliance
- • Strict incident response procedures in place
Retention and Storage
Data is held only as long as required for the purposes described or compliance with legal obligations. Records are deleted securely when no longer needed.
- • Account contact details removed on request
- • Analytics records kept for limited time
- • Emails deleted after a defined period
- • Sensitive data deleted when not required
- • No direct marketing data is retained
We perform regular reviews to ensure old records are removed.
International Transfers
Data may be stored on servers outside Australia, but always under strict security standards and regulatory agreements.
- • Standard contractual data protection clauses
- • Transfers to compliant jurisdictions only
- • Agreements with vendors ensuring privacy rights
- • Data minimised for necessary processing
Cookies and Similar Technologies
Cookies are used for site functionality, analytics, and to enhance user experience. You may limit some via browser settings.
Types of Cookies We Use
- • These cookies enable basic features like navigation.
- • Help us monitor and optimise site performance.
- • Support interface customisation and usability.
- • Essential for interactive features and forms.
You can manage cookie preferences at any time.
Policy Updates and Changes
We update this policy if practices change or if required by law. Please review regularly.
- • Clear notification about important changes
- • Advance notice before major adjustments
- • Date-stamped update notice at page top
- • No retroactive changes applied
Continued use of the site means acceptance of updated terms.
Need to Contact Us?
If you have questions about this policy or wish to exercise your rights, please get in touch using our contact details.
Solivamoraq
34 Welshpool Road, Welshpool, WA 6106 Australia
Phone: +61403066071
Email: content@solivamoraq.com
Updated on November 26, 2025
Applies from November 26, 2025